Monday, March 2, 2015

February 2015 Update

ECAR Study of Undergraduate Students and Technology

This spring CSU, Chico will be participating in the ECAR (Educause Center for Applied Research) Study of Undergraduate Students and Technology for the second time. This survey's results, as well as future participation in the ECAR-hosted student surveys, will assist us in identifying longitudinal technology trends in higher education. We also hope to continue to develop actionable recommendations about how to meet or exceed students' preferences and expectations for technology in academics. The results from the 2013 survey uncovered a need and desire for training, which prompted the purchase of Lynda.com access for all students, faculty and staff.  Last year's 2014 report can be found on the Educause website here.

Wildcat Action Center

The Wildcat Action Center was a joint project between EAPP and ADS and is a messaging system within the Chico Portal that delivers targeted critical academic progression related messages to students. The Wildcat Action Center will alert students when they log in to the Chico Portal. A “pop-up” window will be displayed which shows the students how many active messages they have and the urgency and text of each message.

The primary focus of these messages is to deliver timely information to students who can then take immediate action to address the information presented in the message. Examples include:  low-enrollment alerts for upcoming terms (students can click the action link to directly enroll in courses); unpaid tuition fee notifications (students can click the action link to directly pay online); academic standing notifications (students click the action link to read policy on their current standing); etc. All actions a student takes in response to the message (view, ignore, dismiss, action taken) are then relayed back to PeopleSoft and stored in the database.

Identity and Access Management Assessment Update

As part of the campus Identity and Access Management Assessment project, Information Resources has posted two RFPs (request for proposals).  One is for a new Identity and Access Management (IAM) system, and the other is for a Privileged Access Management (PAM) system.  RFP details can be found on the Procurement and Contract Services website.  We intend to complete vendor selection in May 2015 and begin implementing both systems in parallel in June 2015.  The IAM implementation will be more complex and we are tentatively planning for the initial implementation to occur over 12 months. The PAM implementation could occur faster with an implementation tentatively concluding by the end of 2015.

Real Media Server Decommission

The campus Real Media server (AKA “Mole”) was decommissioned in January. Information Resources introduced Kaltura as a new streaming media server in fall 2012 as a replacement for Mole and the Technology and Learning Program (TLP) has worked with faculty to migrate onto that platform over time.

Automated Java Updates

Anyone paying attention to the news today will know that there have been several recent data breaches. Target, Home Depot, Sony, and Anthem Blue Cross have all reported massive leaks of their employee and customer data. One of the most common methods of breaching an organization's defenses is malware (short for malicious software). Serious types of malware can log everything you type (including your passwords!), capture information displayed on your screen, or even allow complete control of your computer by the attacker.

Of course no one would ever intentionally install these programs. Attackers get people to install them by making them look like legitimate programs, or by exploiting bugs in operating systems and common applications like Adobe Acrobat, Adobe Flash, and Oracle Java. The best way to protect your computer (and the organization you work for) is to only install applications you know are legitimate, and to keep your operating system and related applications patched with the latest security fixes.

In an effort to enhance the security of the campus computing environment, ITSS has been patching Microsoft Windows operating systems for many years (Apple Macintosh system patching will be added in the next few months as well). To more effectively harden our systems against attack, we are now starting to patch third-party applications like Acrobat, Flash, and Java, which are common vectors of malware infections.

While we recognize that patching can often feel disruptive because it requires that your browsers be shut down or your computer restarted, it is critical to securing the campus against outside threats. Keeping your computer fully patched can also help prevent situations where you'll need to be without your computer for a day or two while it gets re-imaged to clear a malware infestation.

As with any software update, the latest version of one of these applications can occasionally cause other systems you work with to break. We do our best to test every update with a group of pilot users prior to updating the bulk of the campus computers, but in the event that an update causes you issues, please contact ITSS immediately and we can work to roll back the update temporarily while we get your specific issue resolved.

College of Business Website Launch

The College of Business and Web Services completed and launched the new College of Business website (www.csuchico.edu/cob/) in December.

Created within the current design system, the website is a custom, fully responsive design that should help to future-proof the department’s online activities by providing the optimal viewing experience for all users in a “device agnostic” way that doesn't require zooming and panning.

Besides adopting a new look and shifting to responsive design, the College of Business also examined the content and structure of their previous site, and made many decisions geared towards providing a better user experience. This change should help streamline the college’s workflow, enabling it to keep the website up to date in a more independent, flexible, and timely way.

Special thanks to Dean Judith Hennessey, Ken Chapman, Julie Indvik, Peter Straus, and everyone else from the College of Business who provided the input and guidance on this project.

For more on the basics of responsive design, check out this blog post from Froont:
http://blog.froont.com/9-basic-principles-of-responsive-web-design/


New Interactive Technology Spaces

Thanks in large part to two student learning fee grants, the Meriam Library has opened two of three new Interactive Technology Spaces. This trio of rooms will allow students to collaborate on a variety of projects and prepare for presentations. This spring we opened the Collaborative Technology Space (MLIB 252) and the Creative Media Space (MLIB 254).

The Collaborative Technology Space features a large Sharp Aquos Board touch display suitable for small groups to brainstorm and prepare projects. The Creative Media Space provides software and hardware for students to create and edit a variety of photo, web, video, and audio projects, all in a private room free from distractions. Later this year, the Practice Presentation Space (MLIB 253) will open, providing students with a mock smart classroom where thy can practice presentations and speeches, even recording their presentations for playback and critique. The rooms are available by reservation only to CSU, Chico students.

New Staff and Organizational Changes

The Wildcat ID Card Office has now joined Information Resources in Applications and Data Services as part of an organizational consolidation. As part of this consolidation, Sally Zhang and the Wildcat Card Office moved from the Student Services Center into the BMU.

Jason Donnell joined IT Client Services this February as an IT Analyst. Jason is a CSU, Chico graduate with a BS in Electrical Engineering and has been in Chico for about 20 years.  He’s done software development, led software teams, and handled technical project management for several local companies  Jason will be our TeamDynamix administrator and will be helping us implement new incident management, asset and configuration management, and service catalog processes. In addition, Jason will also be the administrator for the LearnerWeb training management system.  Jason is a long distance trail runner and spends more than a little time on the roads and trails around town. This year will mark his foray into putting on a race, the Rim To Rim Trail Run (http://rimtorimtrailrun.com) on June 6th.

Aram Favela, previously employed in TLP, has rejoined IRES in Creative Media and Technology as a classroom support technician. 

Greg Olson joined the Creative Media and Technology team as a Media Production Specialist.  He is a Chico State Alumni who started his career in broadcasting in 1999. After finding success at Northwest Cable News in Seattle, Washington and Sacramento’s KOVR 13, Greg returned to Chico to start his family and achieve a leadership role at CBS 12. Most recently he was the video producer and workshop instructor for Videomaker Magazine. Greg and his lovely wife Malina have two young daughters that keep them busy, but in his free time Greg enjoys playing music.

Jared Rouse joined ITSS as an Information Technology Consultant. He grew up in Paradise and attended Simpson University in Redding. While he was there he met his wife Elisa. They moved to Chico two years ago to be closer to his job at Butte County Behavioral Health. He spent three years at the County as an Information Systems Technician. While Jared works, his wife Elisa is able to be a stay at home mom with their three beautiful little girls, who are 3, 2, and just a week old.  In his free time Jared enjoys spending time with his family, going to the local Farmers Market, and planning events for his apartment complex.

Robert Utter, a recent CSU, Chico graduate with a Bachelor’s Degree in Computer Science, joined Distributed Learning Technologies full-time in January as an Information Technology Consultant. Robert’s initial focus will be on system support and administration of Blackboard Learn.  He will also take over managing DLT’s website, as well as begin updating some of the department’s custom development work. In his spare time, Robert enjoys board games, wikis, and hobbyist software development.

Dennis Yarnell returned to Classroom Technology Services in January as a retired annuitant.  Originally from Redding, Dennis worked at several television stations in Northern California, prior to settling in Chico.  He worked at CSU, Chico for nearly 35 years before retiring in 2009, and worked on some of the first distance learning systems in the region.  Dennis remembers being involved in the creation of the first modern smart classroom, Ayres 106, in 1993. In his free time, Dennis enjoys RV travel, ham radio, and home improvements.

Sally Zhang joined Applications & Data Services in January as an Information Technology Consultant. Sally received a Bachelor of Arts degree from FuDan University, Shanghai, China and a Master's Degree in Management Information Systems from the College of Business, CSU, Chico. She has worked on campus since January 2002 and has been in the Wildcat ID Card office since May 2005. Sally likes to participate in table tennis, Tai Chi, and enjoys spending time with her family, particularly her granddaughter.


Monday, November 24, 2014

December 2014 Update

Development and Training System

The implementation of the new Development and Training System is a joint project between Information Resources and Business and Finance. The goal of the project is to provide the campus with one training system to deliver and track all staff development and compliance training for all faculty, staff and student employees.

The new Development and Training System (DTS) integrates six different existing campus training systems into one enterprise-wide system using a product called LearnerWeb. The DTS provides accurate training assignments and training information for campus users as well as managers/leads – information which has not been readily available in the past.


The DTS will go live in February 2015, allowing employees to complete and track any CSU-offered professional development or compliance training. Notifications for assigned training, due dates, and expired courses will be activated and the DTS dashboard will provide managers/leads with the ability to view assigned training of their direct reports. Future phases will include finalizing the governance model, expanding the system to deliver and track training offered by other departments, partnering with departments to import training history, and integrating options for auxiliaries and other groups.

 

Identity Finder

You’re probably aware that identity theft has been in the news a lot lately, with tens of millions of people put at risk by the hacking of corporate computer systems. What you probably don’t know is that you might have quite a bit of sensitive information (also referred to as “Level 1 Protected Data”- descriptions of the data classification levels can be found here) on your campus computer, putting yourself, the university, and particularly our students at high risk for identity theft.

 

What is Identity Finder?

Identity Finder is a software program that searches your campus computer for protected data such as Social Security Numbers, bank and credit card numbers, etc. in emails, files and documents (including Word, Excel, and PDF files).

In addition to finding protected data, Identity Finder can also securely remove this data from your computer by deleting (shredding) files containing protected data or redacting (scrubbing) protected data within files.


The Identity Finder Results Screen

 

When Will Identity Finder be Available?

Identity Finder will be available for installation for the entire campus on November 15, 2014. Please refer to the Identity Finder documentation for more information.

After February 15, 2015, the Information Security Office will begin identifying campus computers that are storing protected data in order to implement safeguards.

 

Who has to use Identity Finder?

All CSU, Chico employees are responsible for personally identifiable information that is collected and stored. This includes faculty, staff, and student employees.

 

Who has Approved Identity Finder?

CSU labor relations and system-wide Information Security reviewed the Identity Finder deployment, and has recognized the importance and the value of this implementation to our security process.

“The parties to this agreement, (CSU) and CFA, agree that data breaches are detrimental to all and agree that CSU may proceed with its implementation of … Identity Finder, subject to documented conditions.”
CFA - “The parties acknowledge the importance of working together to ensure the security of data used and stored on CSU system.”
CSUEU - “The parties acknowledge that CSU is required by law and CSU policy to monitor and protect the security of data used and stored on its systems and acknowledge the importance of working together to ensure the security of the data.”

Cold Storage Monitoring for Student Health Center (SHC)

The Student Health Center is required to maintain a controlled environment for their specimens and medications. To support this requirement, several technicians have had to manually log the temperatures in the storage areas periodically throughout the day. If a temperature deviated from the acceptable range, a local alarm sounded to alert a technician of a problem. Unfortunately, if no one heard the alarm, items could spoil – creating costly waste for SHC. 
Last month, Telecommunications Services (TSRV) installed an automated web-based monitoring system to help SHC safeguard against any future spoilages. This system monitors and logs temperatures every few minutes and alerts technicians of any variation in temperature by way of a dashboard alert on their computer, an email message, or a text message at any time – day or night.

“This system has been a huge time saver for our technicians here at SHC where monitoring the environment in eleven different locations was once a manual process,” says Stuart Kurtz of the Student Health Center. “Couple that with an intuitive, user friendly dashboard and detailed reporting, and we can now easily generate data over any period of time that we choose showing temperature for our compliance report. We can now respond to problems much more quickly to reduce the risk of spoilage”


 

Common Network Infrastructure (CNI) Project

This fall, Computing and Communications Services (CCSV) has been working diligently with the Chancellors Office to upgrade the campus core network infrastructure. This work is being done as part of the Common Network Initiative (CNI) program and is expected to be completed in the first weekend in January. Most of the work has been completed and includes the network core, datacenter network and the wireless network. Still outstanding are the boarder routers and CENIC/Internet connectivity, scheduled for December 6th and 7th followed by final test and acceptance on January 4th.

The CSU has moved to a new equipment vendor (from Cisco to Alcatel-Lucent), with benefits of saving in initial equipment costs as well as annual support costs. Other benefits to the campus include significantly increased capacity and speed of core network, supporting both wired and wireless users.

 

Fishnet Identity and Access Management Assessment

As part of the campus Identity and Access Management (IAM) Assessment project, Information Resources worked with Fishnet (a security consulting vendor) to perform a review of several important campus systems. This review included a week of interviews with functional and technical staff across campus, and the final report was delivered in November. The report will be used in guiding the next steps of the overall campus IAM assessment, and will ultimately inform any upcoming request for proposals (RFPs) for new IAM products/services.

 

Magazine and Brochure Design Completion

Since 2010, Creative Media and Technology’s (CMT) Design Services team has designed the College of Behavioral and Social Sciences’ Vanguard magazine for strong visual impact.  The magazine has helped give readers insight into each department’s recent projects, achievements and ambitions, as well as an insider’s look at faculty events.

Volume 11 of Vanguard spotlights distinguished alumni from the past 20 years, as well as highlights the 11 departments within the College. Twenty-one distinguished alumni are shown on the cover in a creative photo mosaic. Vanguard is a biannual magazine that is printed and distributed online for alumni and constituents of BSS.  



Creative Media and Technology’s Design Services team is also going on its seventh year of designing Harvest Magazine. Harvest Magazine is an annual publication that is printed and distributed online to inform alumni, students, friends, and donors of the accomplishments and recent information about the College of Agriculture. This year the magazine features the first two recipients of the Bell Family Presidential Scholarship, Holly Hockett and Jase Northup.



The Intercollegiate Athletics donor brochure was designed by the CMT Design Services team to highlight the athletics programs offered here at CSU, Chico. All thirteen existing sports are showcased, and this year’s edition contains the most photographs in the history of the brochure. The brochure informs and encourages alumni and donors to donate to Chico State Athletics by promoting a successful athletic program. CMT Design Services has been designing the brochure since fall of 2008.

 

KwikBoost Charging Kiosk

The Meriam Library has installed a KwikBoost mobile device charging kiosk on the 4th floor, just north of the public elevators. The full-speed, energy-efficient, multi-device kiosk has eight charging cables in two bundles: 4 Apple, 3 Micro USB and 1 Mini USB; and services almost 100% of mobile devices, including iPhones, iPads and Android products. The kiosk has already attracted attention of patrons and is in almost constant use since installation. The library will be monitoring usage while exploring the possibility of expanding this courtesy service to all floors.

 

 

New Employees

Kayla Whitehead is the new Electronic Resources Coordinator at Meriam Library. She will be doing database and e-journal maintenance as well maintenance of the library’s link resolver. Kayla comes to Chico State from Loyola University New Orleans where she worked as an Electronic Resources Analyst for the Monroe Library. Kayla is new to the area and in her spare time she has been exploring Chico. She is excited for the new job and the new city!

Robert Ruffin joins the Enterprise Systems Group as a Microsoft SQL database administrator. Robert lives in Chico but was originally from Tulsa, OK with a short stay in Salt Lake City, UT. Robert brings over 30 years of programming and database management experience working for a wide range of companies and public agencies. Most recently he was the senior director of business intelligence at General Blue Corporation. Robert has travelled extensively in his consulting roles in the US and internationally. His personal interests include researching business topics on technology, Austrian economics, finance, and investments.

Monday, September 29, 2014

September 2014 Update

Commencement 2014

Creative Media and Technology (CMT) reached new levels of visual production at this year’s 2014 commencement. The combined efforts of the Media Production and Classroom Technology units produced live streamed events for the Master’s, Agriculture, and two Undergraduate commencements. The Undergraduate commencements were also streamed to Laxson, PAC, and the Glenn Lawn.  All productions were streamed in High Definition and mobile friendly.

New Experimental Classroom

This summer the Classroom Technology team designed and installed a new experimental classroom in Tehama 116.  The room includes 12 Sharp Aquos HD touch displays mounted on the walls. In addition to the displays, the room includes 16 acoustic speakers and a control system. The room will be used for the U-Course program (U-Courses provide a non-traditional approach to learning and are designed based on research into factors that support student success).

 

New Dispatch System

In June 2014, the University Police Department (UPD) implemented a new Computer Aided Dispatch (CAD) and Records Management System (RMS) called RIMS.  The CAD component of RIMS provides a robust and user-customizable system for dispatchers. For example, when a dispatcher enters a location and caller name for a service call, the location and caller history is displayed on the screen. The CAD module integrates seamlessly with the RMS module which provides access to case information, vehicle data, person files, citations and field interviews.  Prior to RIMS, UPD was using an antiquated and unstable CAD system which required significant attention in order to remain operational. The system failed on a fairly frequent basis, causing disruptions to dispatch and patrol operations.

This successful project was a collaborative effort involving staff from Business Information Technology Services (BITS), UPD and several Information Resources groups (Enterprise Applications (EAPP), Enterprise Systems (ESYS), Network Operations (NOPS) and Information Security (ISEC).  

Information Security Reminder

With school back in session, don’t forget that University accounts are an appealing target for hackers. Make sure to look carefully at any email that asks for you to provide your user name and password.     Also, make sure that you use a secure connection, (https:// instead of http://) and that the web address ends in csuchico.edu (example https://www.csuchico.edu).  Remember to never use email to send your user name and password. For more information on spam and phishing visit: http://www.csuchico.edu/isec/basics/spam-and-phishing.shtml

Protecting High Risk Work Stations

This summer the Information Security Office has been busy working with campus partners to increase the security of campus infrastructure.  Workstation encryption is being deployed to protect against theft and loss of computers and laptops that might result in a breach. Microsoft “Bit-Locker” is a free desktop encryption tool that is easy to install and simple to use. The Information Security Office has also been working to develop “high security” desktop configurations that will allow the campus to better protect computers that are at high risk.  The high risk workstation configuration is based on national security standards and offers a higher level of protection than standard computers.   

Academy e-Learning Cohort 6

The sixth   Academy e-Learning Cohort was held in June. Eighteen faculty from six colleges worked on (re)designing sixteen courses which will launch over the coming academic year. Seven of these are fully online courses. Faculty were treated to an array of guest presentations and activities by CSU, Chico faculty mentors who shared high impact (educational) practices (HIP) they use in their own courses. It was a rich experience for the participants who continue to meet monthly to discuss how their redesigns are going and how elements they are piloting are working out. The Technology and Learning Program (TLP), the Center for Excellence in Learning and Teaching (CELT), and the Office of Faculty Affairs were instrumental in providing the experience and support for this long running and ever evolving pedagogical and technological success.

New Electronic Resources Added to the Meriam Library Collections

Four new online databases debut this Fall at the Meriam Library – Early English Books Online, HeinOnline, Global Market Navigator, and Times Literary Supplement Historical Archive. Early English Books Online features reproductions of over 125,000 English language books published in England, Ireland, Scotland, Wales, and British North America between 1473 and 1700.  The Meriam Library has long held this collection in microfilm format, but the online collection offers important advantages (such as remote access) and the ability to search the contents of the entire collection. HeinOnline features an archive of the Congressional Record from 1789 to 2010, as well as an archive of the Federal Register from 1936-2014.  Global Market Navigator is a collection of marketing reports covering 35 foreign countries from around the world and the thousands of consumer goods used in them.  This is a Mintel product that complements the Library’s Mintel Academic database, which offers domestic marketing reports. Finally, the Times Literary Supplement (TLS) Historical archive offers copies of every issue of the TLS published from 1902-2009. It offers reviews of books published in a wide range of subjects from all parts of the world, which makes it an essential resource for the study of literature and culture in the 20th and 21st centuries.  

Desktop/Laptop Refresh for Academic Affairs Update

In May, over 700 desktop and laptop computers were purchased to replace outdated equipment.  These machines included Dell PCs, Apple desktops and laptops, as well as lab computers located in Meriam Library.  IT Support Services and other campus technical staff worked together over the summer to roll out these machines.  All machines were loaded with a common software image and inventoried in the Microsoft System Center Configuration Manager (SCCM) system.  A common software image and comprehensive inventory will help to ensure that campus machines remain secure as new operating system and application patches are released.  The partnership between the Office of the Provost and the Council of Academic Deans that funded this replacement is expected to replace 400 faculty and staff devices annually.  

Virtual Private Network (VPN) Changes

A new campus VPN solution was implemented in August.  JunosPulse is now available to enable remote users to make a secure connection to the campus network.  When a user's computer makes a VPN connection with JunosPulse they are able to access campus systems such as Bay that would not normally be accessible when off the campus network. A VPN connection can be made from a wired or wireless connection and clients are available for Windows, Macintosh, iOS, and Android devices.  In order to utilize the JunosPulse VPN, all client systems must be fully up-to-date with patches offered by the OS manufacturer or carrier.  MacOS and Windows systems must have the Clearpass OnGuard client software installed.  This software allows the VPN system to ensure your client device is patched and meets campus security requirements. JunosPulse replaces the campus’ Cisco VPN solution which is no longer supported by Cisco.  Additional information regarding the JunosPulse VPN solution can be found here.

Microsoft Exchange Upgrade

The University upgraded the faculty and staff email service this summer in an effort to bring campus server up to the current software release. Besides numerous security updates, Exchange 2013 has increased support for modern mobile devices and integration with Microsoft services such as SharePoint and Lync.  It also includes an updated version of the Outlook Web Application (OWA) that gives a full interface to most modern web browsers which was previously only available in Internet Explorer.  This successful upgrade required a great deal of planning and coordination with multiple pilot users across campus. More information regarding the Exchange upgrade can be found here.

New Staff and Organizational Changes

Enterprise Applications and Data Services (EADS) facilitated some organizational changes this summer.  The Application Development and Technical Support (ADTS) department joined the EADS team.  Under Tom Rosenow’s leadership, ADTS was historically focused on serving the technical needs of Enrollment Management.  When ADTS joined EADS, the makeup of each team within EADS was changed.  Beth Kissinger now manages application development and support within CMS PeopleSoft, ImageNow, and Identity Management as head of the Enterprise Applications (EAPP) team.  Tom Rosenow now manages application development and support for campus developed and vendor-purchased web applications and manages the Data Warehouse as head of the Applications and Data Services (ADS) team.  We are also working on completing a recruitment for the new position of Manager of Distributed Learning Technologies (DLT).  We believe these changes will allow us to better serve the application and data needs of the campus as a whole.  These changes are reflected in our current EADS organizational chart.

Christine Sharrio joined the Technology and Learning Program in July as an Information Technology Consultant. Christine comes to Chico State from Florida, with ten years of experience supporting faculty. She has a Master’s Degree in Curriculum and Instruction and holds three graduate certificates in online learning, distance education and as a Florida virtual educator. In addition to supporting faculty, Christine has experience teaching face-to-face, hybrid and online students. She has a rich multimedia background, with both technical and pedagogical strengths. In her spare time, she likes to curl up and watch old movies with her dog, travel, go shopping, cook, and learn about wine. New to California, she is looking forward to exploring Chico and surrounding areas. (See Christine, second on the right, in the TLP photo below)

Aram Favela, a recent CSU, Chico graduate from the College of Communication and Education with a Bachelor’s Degree in Instructional Technology, joined TLP in June as an Information Technology Consultant in the TLP Faculty Walk-in Lab. Aram coordinates TLP’s student assistants and gives first tier support to faculty with Bb Learn questions.  He also handles walk-ins and phone calls, updates our website, and is offering “What’s New in Bb Learn” workshops. (See Aram on the far left of the TLP photo below)

Jim Cragle joined Enterprise Applications in July as an Analyst/Programmer.  He graduated from CSU, Chico with a Bachelor’s and Master’s Degree in Computer Science and has worked in the Financial Aid and Scholarship Office for the past 30 years.  With his broad understanding and experience with Financial Aid Systems, he was tasked to be the FA Module Technical Lead during the implementation of PeopleSoft, and continues to be the PeopleSoft lead support for Financial Aid.  His hobbies and interests include sailing, woodworking, cooking, traveling, and home DIY projects.

Kirk McCoskey also comes to IRES from Financial Aid. Kirk received a Master’s of Science degree in Computer Science in 2003 and was hired by the Financial Aid and Scholarship Office as an Analyst/Programmer following his graduation. He joined Applications and Data Services (ADS) in July and is currently focused upon Financial Aid applications within ADS.  In his spare time Kirk likes playing card games, chess, checkers, tennis, pool, ping-pong, and also writing computer programs.

Deanna Salas joined the Information Resources Administrative Service Center as a Budget Support Analyst in July.  She has lived in Chico as well as worked on campus for 14 years; both as a student and as staff.  Previously, she worked for Accounts Payable, Student Financial Services, and the Financial Aid and Scholarship Office.  She graduated from Chico State with undergraduate degrees in Psychology and Latin American Studies, as well as a Master’s Degree in Business Administration.  In her spare time, you can find her enjoying the outdoors while camping on the coast, reading the latest New York Times best seller, catching up with the latest movies, and spending time with her family.  She is excited to join the IRES team and looks forward to working with everyone.

TLP team 2014


Thursday, May 15, 2014

May 2014 Update

Lynda.com for Students

We are excited to announce that Provost Wei has expanded access to Lynda.com to include currently enrolled students as well as incoming freshmen and transfer students on campus. Her decision to expand access was based in part on student feedback during the possibilities conversations last semester indicating their desire to have more access to quality software training. With the expansion of access to include students, faculty will be able to use lynda.com tutorials as a supplemental resource in their courses. In addition, students now have access to software training resources 24/7 whether they are on or off campus and from any device they choose to use.



Initial feedback from faculty and staff over the past few months has been very positive. Twenty eight percent of faculty and staff have logged in to lynda.com. Users have earned 49 certificates of completion spanning a wide range of courses including time management, power point, project management essentials, and many more.  The most popular courses are currently Ruby on Rails 4 Essential Training, Excel 2010 Essential Training, DSLR Video Tips, and SQL Essential Training. Over 7,800 videos have been viewed to date.

Desktop/Laptop Refresh for Academic Affairs

The Office of the Provost has committed to a long-term partnership with the Council of Academic Deans for the ongoing replacement of outdated desktop and laptop computers. The plan includes an initial refresh of PCs in the 2013/2014 academic year, including replacing all PCs running the Windows XP operating system, since it is no longer able to be patched or updated against future cyber threats. The replacement program includes PC and Apple desktops and laptops, as well as lab computers located in the Meriam Library. In the first year, it is expected that approximately 800 devices will be updated. In subsequent years, the partnership plan is expected to replace 450 devices annually.

Desktop/Laptop Standards

Building on the work of the CSU PC Standards Work Group, CSU, Chico's IT Support Services has refined the campus desktop and laptop computer standards using a “good, better, and best” format. IT Support Services will publish a detailed list of these proposed standards for fall. The list will include Dell desktops, laptops, and displays, as well as Apple desktops, laptops, and displays. IT Support Services also plans to make recommendations for tablets and work area printers. All of the standard configurations come with a 4 year warranty and the laptops include accidental damage protection. The warranty coverage will lower the overall cost for computers in the long run and help the university maximize on its technology investment. As part of the program, Dell will apply asset tags to all state desktops and laptops prior to their arrival on campus. This will streamline the process of getting new desktops and laptops to end users.

Heartbleed SSL Vulnerability

On April 7th the Internet community became aware of a security flaw in a common technology used to secure communication between clients and servers, known as OpenSSL. The nature of this bug means that for many months malicious attackers had the opportunity to capture encrypted traffic that we all thought was well secured.

As soon as a patch was available, technical staff patched the affected systems. Intensive efforts to verify that all campus servers affected by the Heartbleed bug have been patched have been underway over the last several weeks. On the slim chance that CSU, Chico secure communications may have been captured, all SSL certificates on affected systems have been replaced. We do not believe that there is any evidence that campus accounts have been compromised. Users of campus systems are encouraged, however, to change their passwords by visiting the following website: www.csuchico.edu/itss/passwords-accounts/.

It is highly recommended that individuals also change their passwords on all external party accounts such as Facebook, Instagram, Pinterest, Tumbler, Google/Gmail, Yahoo, Netflix, YouTube, Box or Dropbox. It is also recommended that individuals do not use the same account and password on multiple sites. Finally, you should NEVER use your Chico State password on any external system.

Commencement Ticketing System

The new vendor-hosted commencement ticketing application went live on April 1st and graduating students immediately began reserving tickets.  By April 10th, 60% of the stadium tickets for Saturday’s ceremony had been reserved and 50% of the stadium tickets for Sunday’s ceremony had already been reserved.  Several groups in IRES provided services to implement the application, including Enterprise Applications (EAPP), Application Development and Technical Support (ADTS), and Computing and Communications Services (CCSV).  For more information on commencement and ticketing, please visit the Commencement site.

Digital Millennium Copyright Act Application

As a network service provider, CSU, Chico is mandated by law to comply with the Digital Millennium Copyright Act (DMCA). Compliance requires the University to take down copyright infringing materials when notified by a copyright holder, track down the person responsible for the infringement, and suspend their network access. The university uses a homegrown application to perform this task. Enterprise Applications recently upgraded the application as part of the University’s migration onto a new network access management tool.  This upgrade eases the burden on IT staff in manually managing DMCA infringement notices.

Two Major Newspapers Added to Online Library Archive

The Meriam Library has acquired access to two important online newspaper archives — The Times London and The Los Angeles Times. Coverage for The Times London is 1785-2008, and for The Los Angeles Times it is 1881-1990. Previously, access to these newspaper archives was limited to microfilm format. The online format offers a significant advantage in that it is easily searchable. These online archives will greatly enhance our access to over 200 years of news reporting on historical and cultural events.



Desktop Automation

During the 2008 system-wide information security audit and subsequent external assessments, a number of findings related to a lack of comprehensive desktop management and security were noted. As a result, Information Security and IT Support Services teamed up to begin a desktop automation project across campus. System Center Configuration Management (SCCM) is a product that provides a variety of services including remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory. The first phase of this project is focused on building custom applications that are specific to each division. The groups participating in this first phase include the Psychology department, Business Information Technology Services, College of Natural Sciences, Information Security, IT Support Services, Network Operations, and the Research Foundation. The group participating in the second phase of the project is being formed and will begin the week of May 19th.

“The Grove”

The Grove is the new student learning lounge located in the library. This space is a remodel of the former Laptop Lounge on the first floor. Last semester, Humanities and Fine Arts Professor Kijeong Jeon used the space as an opportunity in his Interior Architecture class to challenge students in redesigning an actual campus interior. Dubbed "The Grove," construction work took place over the winter break. In February, student ideas for the identity and photomural were introduced. ATEC creative staff provided professional assistance to the students in support of the project

After several field trips to local almond orchards, ATEC Photo Assistant Sam Rivera created the 48-foot orchard wallpaper mural by combining 16 separate images together to achieve the required resolution. The fabric wallpaper itself was printed and applied to the walls with the guidance from ATEC’s Johnny Poon. The student assistants in the ATEC Presentation Graphics Lab cut and applied the multicolored vinyl window logo from the artwork created by Art Student Caitlin Cregg. The official opening ceremony for ‘The Grove’ was on Friday, May 2nd.


Nursing Project’s Aquous Display

In collaboration with Information Resources, the School of Nursing has acquired a Sharp Aquos Interactive Display Board for use in Holt Hall. This is the first installation of a large-format touch display on campus. The Sharp Aquos product is a 70” touch-equipped flat-panel television.  It offers display and annotation capabilities similar to those of an interactive whiteboard.


New Staff and Organizational Changes

Crystal Williams joins Information Resources as an Administrative Analyst/Specialist in the IRES Administrative Service Center. She has lived in Chico for 17 years and has been working on campus for 13 years. Previously, she worked for Student Life and Leadership, Financial Aid and Scholarship, the Career Center, and the VP of Student Affairs office. She and her husband graduated from Fresno State University and have two children who are Cal State University alums. In her free time, she likes to spend time with her family, travel, go shopping, and take long walks and day hikes.

Daniel Meloy was born in Carmel, CA and grew up in the bay area. He moved to Chico a year and a half ago with his wife and their two children to be closer to her family in Willows. He has been programming websites since he was in high school so his new position as a web developer for ATEC suits him well. His most recent web work was as the website administrator for a college in Hayward, CA. He is excited to bring his skills to a larger university and looks forward to many years of creating new and exciting technologies for the University website. His hobbies include roller blading, riding bikes, camping, and video games.

Jason Halley is the new University Photographer, a new position jointly sponsored by Academic Technologies and Public Affairs. He graduated from CSU, Chico with a degree in Communication Design and served as the former Photo Editor for The Orion. For the past nine years, he has worked as a Staff Photographer for the Chico Enterprise-Record where he won two first place awards for his photos from the California Newspaper Publishers Association. Along with his bachelor’s degree, Jason has also earned an MFA in Photography from the Academy of Art in San Francisco. His artistic talents, technical know-how, energy, and affection for Chico State will all be an asset to our campus. He and his wife like to travel in and out of the country with their 2-year-old son.

Paul Schlarman joined the Data Warehouse in March as an Analyst/Programmer. He graduated from Colorado State University with a degree in Computer Information Systems and has over 20 years of experience as a software developer, software architect, and independent computing consultant in a wide variety of technologies and platforms. He spent a number of years living and working in Brazil, and loves to hike and play basketball. He and his wife are both working on Master's degrees here at Chico State.

Mark Sivertsen joined Communication Services (CCSV) in early April as a Network Technician. He worked as the student Network Analyst prior to graduating in 2013 with a degree in Management Information Systems. In his spare time, you can find him adventuring the outdoors, playing music, working with 3D printers, or perfecting his culinary skills. He is excited to be part of Information Resources and the future of the University.



Tuesday, February 25, 2014

February 2014 Update

Lynda.com

Lynda.com was made available for Chico State staff, faculty, and student employees on February 11, 2014. Lynda.com provides a vast online library of instructional videos covering software, creativity, and business skills. Taught by accomplished teachers and recognized industry experts, lynda.com is a high-quality resource for faculty, staff, and student employees looking to develop skills in Microsoft Office, Adobe Creative Suite, project management, social media, and a wide range of other topics.

   
You can select topics or platforms you would like to learn more about and add them to your “Playlist” so that you can complete each course at your own convenience. Classes can be paused and resumed any day, any time.

You can log into your campus Lynda account here.


Lynda.com testimonial:
“I was first introduced to lynda.com through a beginning web design course at CSU, Chico in 2009 and have been a customer since then. The courses are well structured with learning-by-doing exercises.  What impresses me the most is the way lynda.com keeps up with ever changing technology and program updates with new videos while keeping previous versions available.  A user can, for example, learn Excel techniques by viewing a video that matches the version they may have on their computer from 2003 to 2013. Lynda.com is an excellent learning resource and I am thrilled that CSU, Chico is now offering this to employees.”
Gretchen Tousey
HRIS Technician

Library Catalog Search Change

The Meriam Library has recently completed a project to make the catalog search more user-friendly. Using the new dropdown menu to the right of the search box in the Library Catalog, the user can now limit their searches to specific online materials such as eBooks, eReference, eMedia, and eGovDocs. This new addition to the library site is available to all users. Students, both local and in the distance learning program, as well as faculty members working from home now have the ability to limit their search to what is immediately available. This will simplify, streamline, and improve the overall search experience.


IRES Administrative Service Center

The IRES Administrative Service Center (IASC) is a newly formed department that centralizes many functions which had been duplicated across departments in Information Resources for years. The IASC will provide financial and human resources services for IRES including budget, reconciliation, procurement, travel, billing, student payroll, hiring, and other HR functions. The budgets for all IRES areas have already been created and are being maintained in a centralized location. Currently, the new group is processing procurement requests for several of the areas in IRES, as well as uploading PDFs of all purchasing information for each area into a newly created space on SharePoint.  The goal is to have everything coordinated for all directors and support staff during the spring semester.  IASC is located in MLIB 143 and can be reached at X4800 or Zip 247.

Commencement Ticketing System

Beginning in 2014, the University will be following new procedures for Commencement ceremonies.  These new processes are the result of a safety report issued by the University’s Public Safety Advisor Committee, which will require commencement attendees to have tickets.  Enterprise Applications is working with Alumni and Parent Relations to implement a new vendor-hosted software application that will allow graduating students to request and obtain tickets.  The system is scheduled to be available to students beginning in April. For more information on commencement, please visit the Commencement site, and see the message from President Zingg regarding the need for the new commencement procedures.

Lync

Information Resources has completed the implementation of the first phase of the campus Microsoft Lync offering. Microsoft Lync is a unified communications platform that enhances productivity and provides real-time communication and collaboration. It seamlessly integrates with Outlook e-mail and calendars and offers numerous features including instant messaging (IM), presence, contact management, web conferencing, desktop sharing and collaboration, and persistent chat.

In evaluating Microsoft Lync as a unified communications solution for the campus, Information Resources engaged faculty and staff from various departments in a proof-of-concept phase. Based on the positive results and participant feedback, the campus Lync 2013 infrastructure was built, tested, and a full scale pilot phase was conducted. We are pleased to report that Lync 2013 is now ready and available to all current campus employees with a valid CSU Chico Exchange email account. Users need only install the proper Lync client and follow a few basic instructions to begin communicating and collaborating with one another.

Users can visit the Lync Knowledge Base for tools and information needed to get started. From the navigation menu they can download and install the Lync client. Find quick reference guides for the various features, answers to frequently asked questions, and other useful information on the website. Further assistance is available by contacting IT Support Services (itss@csuchico.edu or 898-4357).

Information Security Training

The CSU On-Line Information Security Awareness Training course is scheduled to be completed by March 1, 2014. This training provides instruction that is intended to help CSU employees identify sensitive information and to provide awareness of common cyber-security threats such as SPAM and Phishing. For more information on this training, see the Data Security and Privacy Training announcement.

The Information Security Office (ISEC) has been working to deliver specialized security related training to many technical and non-technical campus groups.  In February, ISEC teamed up with the University Registrar to provide an information security and FERPA presentation for the School of Education.  This presentation provided a great opportunity for faculty to ask questions about cyber security and FERPA. The University Registrar and Information Security Officer are available to meet with other campus departments interested in this information.

New Staff and Organizational Changes

Information Resources is happy to welcome three new employees to the organization and would like to congratulate Scott Kodai on his new position as Manager for Information Technology Support Services and Chris Witthans on his new position as the Information Security Analyst in the Information Security Office

Gregory Haugen is the new Programmer/Analyst for Application Development and Technical Support (ADTS).  At ADTS, he will be creating and maintaining web applications for Enrollment Management. Greg comes to Chico State with a wide skillset earned from past jobs such as a Help Desk Specialist at Cology and a Web Developer for a local company named Netguava. Outside of work, Greg is an avid fencer and has a great love for the outdoors. When he’s not hiking, biking, or rafting around Butte County, he likes to play and develop videogames.  He looks forward to working for the campus that has supported him so much through the years and can’t wait to be a valued employee of ADTS.

Dain Sandoval is originally from San Diego, but has called Chico home since 1998. He has had an illustrious past in radio as the Program Director of 106.7 ZRock until 2005 and has sat on the KZFR Board of Directors. For the last 9 years, Dain has been the IT/Network Admin for SynMedia/Synthesis and in September of 2013 attained his Cisco Certified Network Associate (CCNA). Dain is the latest addition to the ITSS Tech Shop. When he’s not at work, Dain likes to cook, play loud guitars, and lift heavy things. Dain and his fiancĂ©e, Amy Olson, achieved internet fame in 2012 when Reddit, BBC, and the UK Daily Mail ran coverage of their Doctor Who-themed Dalek Christmas Tree. He is excited to be a part of an institution that he believes in and looks forward to being a part of CSU, Chico for a very long time.

Kristen Chappell has lived in Chico for 17 years.  She worked with the CSU, Chico Research Foundation for 15 years – first with the Caregiver Resource Center at PASSAGES and then with Educational Talent Search and the MESA Schools Program. Kristen is the new Administrative Support Coordinator for the IRES Administrative Service Center. In her spare time, she enjoys biking in Bidwell Park, working out, going to the Farmer’s Market, working in her yard and spending time with her fiancĂ© and their pets.  Kristen is very proud of both her daughters; her eldest daughter is working on her doctorate in Audiology at A.T. Still University in Mesa, Arizona and her youngest daughter is working on a double AA in Social Behavior Science and Arts and Humanities at Long Beach Community College and hopes to transfer to CSU, Long Beach in the fall.